Client Experience
Experience
The Ternion Difference
The Ternion Experience
Ternion only offers introductory services as an Exempt Market Dealer to its Investor Clients and to its Issuer Clients that are looking to complete a Prospectus-Exempt Offering of its securities.
Your Dealing Representative is responsible for providing suitable and unbiased investment recommendations to you that meet your requirements based on the Know Your Client (“KYC”) information that you provided to us upon opening an account with us.
You must authorize all investment decisions.
Investor Risks & Consideration
The issuers that Ternion deals with offer securities by Offering Memorandums and term sheets. These are high risk investments, and there is a potential for loss of the entire investment. There is no assurance of any return on an investor’s investment.
Security specific risk is the impact of events on an Issuer’s profitability, prospects and/or demand for its securities.
Risk Consideration 1
Risk Consideration 2
Risk Consideration 3
Client Focused
Dedicated to you
Investment Knowledge / Experience
Your Dealing Representative needs to understand your level of investment knowledge and experience in order for them to make suitable investment recommendations. Investment knowledge and experience encompass an understanding of the characteristics of various types of securities, experience in investing in those securities, and experience holding investment in various market cycles. Your level of investment knowledge and experience may change over time.
Investment knowledge and experience levels are commonly described as follows:
Extensive
Moderate
Limited
You have had some investment experience but may not have a full understanding of the basic characteristics of the various types of securities and the degree of risk associated with these securities.
Poor/none
Investment Objectives
Safety
Growth
Income
Speculation
Time Horizon
The investment time horizon plays an important role in setting return objectives and defining liquidity constraints. Investment time horizon should be determined by considering when you may want to access some, or all of the money invested through Ternion. When Ternion assesses suitability of an order for you, we will ensure each order is in the context of your circumstances and KYC described above. Our understanding of your KYC is critical in helping assess the suitability of investments for you.
Account statements
We provide our Clients with access to their own online portal within 30 days of purchase.
Conflicts of Interest
The securities laws of the Province of Ontario require securities dealers and advisers, when they trade in or advise with respect to their own securities or securities in certain other issuers to which they, or certain other parties related to them, are related or connected, to do so only in accordance with particular disclosure and other rules. These rules require dealers and investment advisers, prior to receiving an order or engaging an investor with a particular issuer, to inform them of the relevant relationship and connections with the issuer of the securities.
Investors should refer to the applicable provisions of these securities laws for the particulars of these rules and their rights.
With any investment comes uncertainty, questions and hesitation. An Investor may potentially feel dissatisfied or frustrated with their experience. To ensure our practice of transparency and to maintain trust, we encourage our Clients to immediately contact us with any questions or concerns that they may have in an effort to put them at ease.
Failing that, we maintain a regulated and required, strict Complaint Handling & Resolution Process.